Cancellation Policy

Before Shipment:

If you wish to cancel your order before it ships, please contact us immediately at info@sofanook.com or call +1 248-935-1526. We will make every effort to accommodate your cancellation request, but we cannot guarantee cancellation once order processing has begun.

Orders are processed within 1 to 3 business days. Orders placed before 6:00 PM Central Standard Time on business days may be processed the same day. The sooner you contact us, the better chance we have of stopping your order before shipment.

After Shipment:

Once your order has shipped and you have received a tracking number, it cannot be cancelled. At this point, you have two options:

Refuse delivery when the carrier attempts delivery. The package will be returned to us, and we will process a refund once received, minus any non-refundable shipping charges if applicable.

Accept delivery and initiate a return within 30 days following our Returns & Refund Policy. You will be responsible for return shipping costs unless the return is due to our error.

Refunds for Cancelled Orders:

If your cancellation is successful before shipment, a full refund will be issued to your original payment method within 10 business days.

How to Request Cancellation:

Contact us as soon as possible with your order number and cancellation request:

E-mail: info@sofanook.com

Address: 15079 Orange St, Hesperia, CA 92345, United States

Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST)

Store Information: SofaNook

Tel: +1 248-935-1526

E-mail: info@sofanook.com

Address: 15079 Orange St, Hesperia, CA 92345, United States

Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST)